When you check out they put a stamp on the card. Whoever is in charge of training these people needs some help and he/she needs to tell the employees that it is a good idea to smile and make the people who are paying their wages feel like they are welcome. When I went back after 3pm, the first girl was gone, to be replaced by two others who also had trouble being friendly, helpful and welcoming. I came away with the impression that she really didn't like dealing with customers. Without a smile and with no hint of welcome, she processed the check in, barely saying anything. With great reluctance, she slipped off her stool and her attitude made it perfectly clear that I was putting her out with my request. I asked her if I could avoid a lineup at 3pm and pay for the room now and get the key later. When she finally did, she said, check in wasn't until 3pm. ![]() At 2:30 pm I went to check in and the young girl behind the counter had trouble tearing herself away from her cell phone to talk to me. However, the staff at check in could definitely use some customer service training. It was updated, clean and I liked that it had a fridge.
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